Conclusion

    Everlasting Haven Spa & Wellness Studio is a small business that functions well and smoothly. The business has a POS system that has almost everything that is needed to run the business aside from providing the services. We believe that our recommendations will not only benefit the company but will also benefit the customers and employees. Being able to accept touch-less payments such as Apple pay and Google pay would provide a safer, faster, and more convenient checkout process for the customer and employee. Updating the information system would help in keeping information from being outdated. The changes and investments are small, but they will provide the customer and overall business a better experience in the future.

"Ought to be" Diagram Structured Process

    

    For day-to-day operations, this diagram would produce more connections. With these connections, the operations towards the sales shown above would consist of more than just the sales and services. Records and information is a critical group to have as the information stored in Vagaro affects the business profits and sales. This would give the business an idea of what works and what can be adjusted over time. Employee scheduling by their shifts affects what type of services are made for the employee as well as orders for the service that must be scheduled and sent out to the business from the third party. Credit is shown as a way to discover if the customer word needs to update information in order to pay for the service. This would help in finding important updates to credit information for the customer as this would help the employee to update them.

"Ought to be" Diagram Flowchart

    

    The first process that takes place is in front of the Front Desk; a customer approaches the front desk associate and says yes/no to the appointment and if the customer does not have an appointment or is a new customer, the front desk reviews the customer information, their membership and credit card information is stored into the data. If the customer already has an appointment and fills out information prior to the appointment to create efficiency and the KPI we initially mentioned above, they are directed to the service room. When we get information on how many appointments we have for the day or week, we also update our supply inventory for the service. The data at the end of service updates the payment process and the front desk checks out the customer.